1. Custom Orders & Design Approval

Each banner is hand-painted and unique. By placing an order, you acknowledge that slight variations in color, texture, and lettering may occur.

• Proofing: For custom designs, a digital mockup or sketch will be provided. Once you “approve” the design, no further changes can be made without additional fees.

• Production Time: Current lead times are [Insert Timeframe, e.g., 2–3 weeks]. This does not include shipping time.

2. Payment & Cancellations

• Payment: Full payment is required upfront to secure your spot in the production queue.

• Cancellations: Because these items are custom-made for your specific event, cancellations are only accepted within 24 hours of purchase. After 24 hours, work may have already begun, and deposits/payments become non-refundable.

3. Shipping & Delivery

• We are not responsible for delays caused by the carrier or incorrect addresses provided by the customer.

• If an item arrives damaged, please contact us within 48 hours with photos of the packaging and the product so we can assist with a claim or replacement.

Intellectual Property (IP) Policy

1. Ownership of Designs

All original artwork, designs, and photographs featured on this website are the intellectual property of Created by Kat Designs.

• Purchase of a physical banner does not transfer the copyright to the customer.

• You may not scan, reproduce, or resell the designs for commercial purposes without express written consent.

2. Right to Showcase

We reserve the right to photograph and share images of completed custom banners on our social media and website for promotional purposes. If your event is a surprise or you wish for the photos to be delayed until after a specific date, please notify us at the time of purchase.

Privacy Policy

1. Information Collection

We collect only the information necessary to fulfill your order, such as your name, shipping address, and email. Your payment information is processed securely through [Insert Processor, e.g., Stripe/SureCart] and is never stored on our servers.

2. Use of Data

Your data is used strictly for:

• Fulfilling and shipping your order.

• Communication regarding your specific design.

• Email updates (only if you have explicitly opted-in to our newsletter).

3. Third-Party Sharing

We do not sell or trade your personal information. We only share data with third parties necessary for business operations, such as shipping carriers (USPS/UPS) and payment processors.

3. Text Messaging

By submitting your phone number, you are consenting to receive text messages about banner orders and updates from my business. You can opt out at any time by replying STOP. You can ask for help at any time by replying HELP. Message and data rates may apply. Message frequency varies. Please refer to privacy policy, and terms and conditions as listed above.